Dining Services Manager
JOB DETAILS
Initiates, develops, and implements operational services that support UW-W Dining Services, Warhawk Pantry, Snack Vending, and Pouring Rights/Beverage Vending program functions to advance program goals and objectives. Reports directly to the UC Assistant Director - Business Operations.
QUALIFICATIONS
Required Qualifications:
- Food service safety, equipment and service knowledge and experience
- Budget and contract development and management experience
- Excellent verbal and written communication skills
- Excellent customer service skills
- Leadership and management skills and experience
Preferred Qualifications:
- Bachelor’s degree in Business, Hotel/Restaurant Management, or related field
- Contract management, including audit, compliance, and contractor support
- Policy development and risk management
- Experience in the contract food service industry
- Expertise in food service equipment in a multi-functional campus dining program
- ServSafe Food Handler certified and ServSafe Alcohol certified or willingness to become certified within 90 days of hire
Knowledge, Skills & Abilities
- Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and drills.
- Ability to interact respectfully with people from diverse socioeconomic, cultural and ethnic backgrounds.
RESPONSIBILITIES:
Overall Job Responsibilities:
- Plans, implements, executes, and evaluates existing strategies and objectives for the UW-W Dining Services program and makes recommendations to unit leadership for program or function enhancement
- Identifies workflow needs, contributes to the development of strategic and operational solutions, allocates resources, and implements new or revised unit operational policies and procedures
- Schedules logistics and secures resources for program activities across multiple work units to ensure optimum efficiency and compliance with appropriate policies, procedures, and specifications
- Leads the development and preparation of periodic reports and financial statements, and records progress, status, or other special reports for leadership or external agencies
- Assists in the development and monitoring of the dining budget
- Contributes to the preparation of proposals for funding and/or funding continuation from outside sponsors
Contract Management Support
- Assist the University Center Leadership Team in contract management, including assisting in the preparation of contract bid specifications and Request for Proposal/Bids (RFP and RFB) documents as needed
- Work directly with vendors on day-to-day operational needs
- Monitor contract compliance and document performance through regular communications with each vendor’s main point of contact
- Assist the UC Administrative Specialist - Business Operations in monitoring and reconciling reports for contracted services.
- Proactively work with campus stakeholders to resolve compliance issues related to contracts as well as assist in evaluating the needs for expansion of services and features
- Implement regular assessment through evaluations, surveys, review of website, social media, customers comments, and scheduled program audits to assist in data driven decision and overall satisfaction of contracted services
JOB DETAILS
Initiates, develops, and implements operational services that support UW-W Dining Services, Warhawk Pantry, Snack Vending, and Pouring Rights/Beverage Vending program functions to advance program goals and objectives. Reports directly to the UC Assistant Director - Business Operations.
QUALIFICATIONS
Required Qualifications:
- Food service safety, equipment and service knowledge and experience
- Budget and contract development and management experience
- Excellent verbal and written communication skills
- Excellent customer service skills
- Leadership and management skills and experience
Preferred Qualifications:
- Bachelor’s degree in Business, Hotel/Restaurant Management, or related field
- Contract management, including audit, compliance, and contractor support
- Policy development and risk management
- Experience in the contract food service industry
- Expertise in food service equipment in a multi-functional campus dining program
- ServSafe Food Handler certified and ServSafe Alcohol certified or willingness to become certified within 90 days of hire
Knowledge, Skills & Abilities
- Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and drills.
- Ability to interact respectfully with people from diverse socioeconomic, cultural and ethnic backgrounds.
RESPONSIBILITIES
Overall Job Responsibilities:
-
- Plans, implements, executes, and evaluates existing strategies and objectives for the UW-W Dining Services program and makes recommendations to unit leadership for program or function enhancement
- Identifies workflow needs, contributes to the development of strategic and operational solutions, allocates resources, and implements new or revised unit operational policies and procedures
- Schedules logistics and secures resources for program activities across multiple work units to ensure optimum efficiency and compliance with appropriate policies, procedures, and specifications
- Leads the development and preparation of periodic reports and financial statements, and records progress, status, or other special reports for leadership or external agencies
- Assists in the development and monitoring of the dining budget
- Contributes to the preparation of proposals for funding and/or funding continuation from outside sponsors
- Assess proposed price changes from vendors in accordance with contract
Management of UW-W Dining Services Program
- Assists with development and oversight of the university dining budget
- Works with the University Center and dining contractor marketing team to implement, assess and review dining marketing initiatives related to meal plans and dining services
- Presents information about UW-W Dining Services at campus and community events. Serves as the chair of the UW-W Dining Services Dining Advisory Committee and represents UW-W Dining Services on various campus committees and campus event planning
- Assists with development, review, and revision of university policies and guidelines
- Responsive to the needs and trends of diverse campus populations and organizations; assist with their unique dining needs to ensure adherence to dining related policies
- Communicates regularly with the HawkCard Office and campus stakeholders on changes to: meal plans, hours of operations, policy and procedure, and other prominent information
- Serves on the University Housing Appeals committee and reviews board plan appeals.
Facilities and Equipment Management
- Work collaboratively with the Assistant Director of Building Operations on facility mechanical improvements projects in dining spaces, including renovations, upgrades, major construction projects and emergency response.
- Assists with developing an ongoing long-term capital budget and preventative maintenance schedule for equipment in the kitchens and serving areas.
- Assist with troubleshooting issues with register/ordering/POS Systems in dining areas and other related ordering devices.
Management of Warhawk Pantry
- Supervises and supports the daily operations of the Warhawk Food Pantry.
- Serves as primary contact of the pantry
- Tracking of use, collection of supplies, and other key indicators as needed for review by Feeding America of Wisconsin
- Supervisor of Pantry student employee(s)
- Advertising of service
COMPENSATION AND BENEIFTS
Well-qualified candidates can expect a starting annual salary within a range of $52,000 - $57,000
TO ENSURE CONSIDERATION
UW System employees receive an excellent benefit package. To learn more about the UW System’s comprehensive benefit package, review the UW System Employee Benefits Brochure.
Applications received by March 29th, 2023 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. The most qualified applicants will be invited to participate in the next step of the selection process.
If you have questions regarding this recruitment or if you are unable to complete the application online due to a disability or system problem, please contact us at (262) 472-1072 or hrstudent@uww.edu.
For questions regarding this position, please contact:
Susan Havlovick
262-472-1986
TO APPLY
Only complete application packages will be considered. This includes online submission of the following documents:
- Cover Letter
- Resume
- Name and contact information for three professional references
This Job ID is 19424.
