Weekend Booth Dispatcher

University of Wisconsin-Madison: Division of Facilities Planning & Management   Madison, WI   Part-time     Transportation
Posted on November 24, 2022
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JOB SUMMARY
The Division of Facilities Planning & Management (FP&M) is a full-spectrum service organization that builds, maintains, and operates the physical environment of the UW-Madison campus in support of the university's education, research, and outreach activities. FP&M works behind the scenes to coordinate campus planning, manage design and construction, maintain and operate buildings and grounds, supply utility services, ensure health and safety, and provide parking and transportation services.

The Dispatcher position in Transportation Services is a role that allows you to work with a variety of people and troubleshoot a variety of different issues and concerns throughout the shift. You will serve as a resource for campus, assist with processing transactions, and a resource to those visiting or parking in facilities. The Dispatcher will need a variety of different skills and desire to work in a fast-paced, changing work environment.
RESPONSIBILITIES
Serves as a point of contact for current and potential customers to address and resolve issues, provides information, and processes transactions in accordance with institutional policy. May coordinate work and train staff and student employees.

  • 45% Provides exceptional service, answers questions, or provides information in a specific subject area to (internal, external) (customers, donors, stakeholders) based on set material or standards
  • 10% Troubleshoots and resolves issues in a timely and professional manner
  • 5% Processes customer transactions and may take payments following established policies and procedures
  • 10% Organizes, distributes, and maintains relevant work unit procedures, polices, and updates to ensure accuracy and relevancy of delivered information
  • 5% Monitors and maintains work areas and supplies to meet customer and operational needs
  • 5% Guides and trains staff and student workers
  • 5% Coordinate/communicate with outside vendors such as PD, Field Services, Enforcement, outside
    vendors. This may include open/close parking facilities, return lots to normal operation, lot counts,
    etc. Troubleshoots gate errors repair when possible.
  • 5% Effectively completes NSF Collection Forms with required information for collection of parking fees,
    enforces NSF policies within the customer service standards.
  • 5% Continuously updates knowledge of UW Paking rules/regs. with effective communication skills to
    convey this information to the customer.
  • 5% Monitors and responds to traffic flow with a high level working knowledge of T2/SkiData parking
    systems to spontaneously resolve lot traffic issues.

EDUCATION
Preferred
H.S. Diploma
WORK SCHEDULE
7:30 pm to 7:00 am
Saturdays & SundaysWORK TYPE
Part Time: 55% - 65%
It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location.
SALARY
Minimum $20.50 HOURLY
Depending on Qualifications
Employees in this position can expect to receive benefits such as generous vacation, holidays, and paid time off; competitive insurance and savings accounts; retirement benefits.

The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer. We promote excellence through diversity and encourage all qualified individuals to apply.in this position can expect to receive benefits such as generous vacation, holidays, and paid time off; competitive insurance and savings accounts; retirement benefits.