Director of Ticket Operations, Intercollegiate Athletics
University of Tennessee Chattanooga
Chattanooga, TN
Full-time
Education
Posted on April 6, 2024
Director of Ticket Operations (Operations Management 1 – MR11)
UTC Intercollegiate Athletics
University of Tennessee at Chattanooga
The University of Tennessee at Chattanooga (UTC) is a national model for metropolitan universities with over 11,000 students. In collaboration with our many regional partners, we offer our students an experiential learning environment graced with outstanding teaching scholars in bachelor's, master's, and doctoral programs. The
Chattanooga Mocs are a Division I Athletics Program which consists of approximately 300 student-athletes. We are a member of the Southern Conference.
Position Description:
The Director of Ticket Operations is responsible for the oversight of all ticketing functions for UTC Athletic events, as well as events hosted within the McKenzie Arena including non-sporting events, concerts, and shows. The successful candidate will serve as the primary contact for the ticket office, providing premier service to all. The position will assist with pricing structures and strategy, as well as collaborate with marketing and development efforts of the Athletics Department to help generate revenue through increased ticket sales and gifts.
The Director of Ticket Operations is responsible for maintaining and operating the ticket system, along with providing accurate reporting for both UTC Athletic and McKenzie Arena events.
The successful candidate must possess excellent communication skills and have the ability to meet deadlines while working in a team-oriented environment. The position shall serve as the primary contact for Paciolan and the lead trainer to all ticket personnel for the ticketing software. The position oversees two (2) full-time staff members, along with numerous part-time employees, providing premier customer service.
This is a full-time position with benefits that reports to the Deputy AD for External Operations. Some evenings and weekend hours are required.
Minimum Qualifications:
• Bachelor’s Degree in Sport Administration, Marketing, Business, or related field; and 3 years of relevant, progressively responsible ticketing experience, or an equivalent combination of education, training, and experience required
• Masters’ Degree in Sport Administration, Marketing, Business, or related field; and 5 years of relevant experience preferred
• Intercollegiate Athletics or Professional Sports experience preferred
• Experience with Paciolan and partner solutions (SB Client, Salesforce, Oracle Eloqua, etc.) or similar ticketing system preferred
• Excellent oral and written communication skills
• Ability to maintain accurate reporting and financial records
• Ability to work under pressure, multitask, and meet deadlines
• Demonstrated ability to work as a member of a team, as well as the capability of completing projects individually
• Ability to maintain positive relationships with external and internal constituencies; Must maintain excellent customer service skillset
• Working knowledge of, and compliance with, the university, Southern Conference and NCAA ticket operation policies preferred
In addition to the online application, an attached resume with cover letter and references is required for full consideration. Review of applications will begin March 15, 2024, and continue until the position is filled. Applications received by this date will receive priority consideration.
The University of Tennessee Chattanooga is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution. All qualified applicants will receive equal consideration for employment and will not be discriminated against on the basis of race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.
Qualifications :
