Access Services Specialist - Mid-shift, Library
Access Services Specialist – Mid-shift (Library and Museum Associate 2 – MR04)
Library
University of Tennessee at Chattanooga
The Access Services Specialist supports the UTC Campus's educational, research, and outreach goals by providing excellent customer service at key service points within the UTC Library with tasks including: providing access to materials in all formats, including equipment, fulfilling patron requests, assisting with all types of questions, troubleshooting and resolving patron problems, assisting with opening and closing the Library as needed, and enforcing and explaining policy. This position is full time (reduced effort) with benefits, working a total of four days a week for 33 hours per week.
Successful candidates will be required to work Saturdays. A sample schedule would be reporting to work Wednesday and Thursday 9 am-6 pm, Friday and Saturday 11:00 am-8:30 pm. Scheduled work hours may vary based on operational need and the academic calendar.
Duties and Responsibilities:
Public and Customer Service
Circulate library materials and technologies including, but not limited to, assistance with selection and location, checking in/out and renewing, adjusting loan periods as needed, placing holds, explaining policies, and inspecting and processing returns. Create and manage patron library accounts including but not limited to, opening alumni, retiree, and community/special borrower accounts, collecting fines and fees, processing changes to administrative holds in library and university systems, and sending library activity notifications. Answer directional, information, research, and technology questions in-person, online, and via telephone; refer to other Library units as appropriate. Assist and troubleshoot with printing, network connectivity, productivity software, and rooms; refer to campus IT or Library IT as needed. Resolve patron conflicts or unusual service situations through adherence to library policies and practices and use of judgment to create exceptions as appropriate. Provide oversight and direct the work of student assistants ensuring their tasks are completed accurately, policies and practices are followed, and service expectations are met. Assist in training of student assistants. Liaise with appropriate campus partners and library administrative services on facility, service, and security issues. Serve as back up for library opening and closing procedures (as needed): ensure building opening/closing checklist and walkthrough are completed, building is secure, and issues reported.
Access Services
- Perform tasks related to the fulfillment of patron interlibrary loan/resource sharing and digitization requests tasks including, but not limited to:
- Monitoring resource sharing queues and processing lending requests through Alma, OCLC Worldshare, and RapidILL.
- Assist with preparing items for circulation, process and package ILL mail and courier deliveries.
- Assist with creating accessible scans for resource sharing, document delivery, and digitization requests.
- Perform, along with other Access colleagues, tasks related to the fulfillment of patron physical item requests (holds).
- Perform, along with other Access colleagues, tasks related to technology/equipment circulation.
- Perform, along with other Access colleagues, tasks related to managing and processing returns and stacks maintenance.
Other Duties
Participate in workflows, meetings and planning processes for the Access Services Unit and Collections Services Department, recommending changes as needed to goals, policies, procedures, and workflows to meet the evolving service needs of the UTC community; plan, execute, and assess individual goals as part of the annual goal and review process; contribute to Unit, Department, and Library goals as appropriate; assist in development of reports and assessment and unit documentation as needed; serve on University and Library committees and task forces; and is available to work outside of regularly scheduled hours.
The ideal candidate will possess the following:
- Ability to utilize a library services platform (LSP) or integrated library system (ILS) to complete tasks associated with the fulfillment of patron requests, circulation of materials, and management of patron accounts.
- Ability to utilize computer programs, in particular the Microsoft Office Suite and/or Google Suite, to complete daily tasks.
- Proven ability to provide great attention to detail.
- Knowledge of research methods and tools such as on-line databases, web-based resources, and other reference sources.
- Ability to communicate effectively with people from diverse backgrounds.
- Ability to manage projects, prioritize work, and meet deadlines independently and as part of a team.
- Ability to apply customer service skills to engage with colleagues and the UTC community in a productive and positive manner.
Review of applications will begin April 10, 2023 and continue until the position is filled. Applications received by this date will receive priority consideration.
Minimum Qualifications: High school diploma or GED and two years of relevant experience.
Preferred Qualifications: Bachelor’s degree and experience within a library or equivalent combination of experience/training.
The University of Tennessee Chattanooga is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA institution. All qualified applicants will receive equal consideration for employment and will not be discriminated against on the basis of race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.