STEPS ITS Technical Assistant
University of Kentucky
Lexington, KY
Full-time
Information Services / Technology (IT)
Posted on May 23, 2023
Posting Details
Posting Details
Job Title
STEPS ITS Technical Assistant
Requisition Number
TE07546
Department Name
3L700:ITS Customer Spt & Student Enablement
Work Location
Lexington, KY
Salary Range
$15.00/hour
Type of Position
Temporary
Position Time Status
Full-Time
Required Education
Required Related Experience
Required License/Registration/Certification
Physical Requirements
Occasional lifting up to 25 lbs, sitting for long periods of time
Shift
*Please list availability in application (you will be required to list this prior to submitting)
Job Summary
Duties for the STEPS ITS Technical Assistant includes assisting customers by providing service via UK Healthcare switchboard and/or the UK Campus switchboard. This is call center position and is responsible for transferring calls, providing information, resolving some technical and service problems for the University of Kentucky customers and UK Medical Center Service, as well as serving as a “answering service” for ITS Customer Services. Support scenarios include but are not limited to: UK Healthcare switchboard, UK Campus switchboard, UK user and computer accounts, UK email, Canvas, and UK software download and installation.
Skills / Knowledge / Abilities
Good customer service skills preferred.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Deadline to Apply
06/11/2023
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Posting Details
Job Title
STEPS ITS Technical Assistant
Requisition Number
TE07546
Department Name
3L700:ITS Customer Spt & Student Enablement
Work Location
Lexington, KY
Salary Range
$15.00/hour
Type of Position
Temporary
Position Time Status
Full-Time
Required Education
Required Related Experience
Required License/Registration/Certification
Physical Requirements
Occasional lifting up to 25 lbs, sitting for long periods of time
Shift
*Please list availability in application (you will be required to list this prior to submitting)
Job Summary
Duties for the STEPS ITS Technical Assistant includes assisting customers by providing service via UK Healthcare switchboard and/or the UK Campus switchboard. This is call center position and is responsible for transferring calls, providing information, resolving some technical and service problems for the University of Kentucky customers and UK Medical Center Service, as well as serving as a “answering service” for ITS Customer Services. Support scenarios include but are not limited to: UK Healthcare switchboard, UK Campus switchboard, UK user and computer accounts, UK email, Canvas, and UK software download and installation.
Skills / Knowledge / Abilities
Good customer service skills preferred.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Deadline to Apply
06/11/2023
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * What days and times are you available to work?
(Open Ended Question)
Required Documents
- Resume
- Cover Letter