Staff Support Associate I
University of Kentucky
Lexington, KY
Full-time
Health Care Provider
Posted on May 25, 2023
Posting Details
Posting Details
Job Title
Staff Support Associate I
Requisition Number
RE40202
Working Title
Customer Service Center Representative
Department Name
3T000:Transportation Services
Work Location
721 Press Avenue, Lexington, KY
Grade Level
40
Salary Range
$15.00-24.02/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
HS
Click here for more information about equivalencies:
http://www.uky.edu/hr/employment/working-uk/equivalencies
Required Related Experience
2 yrs
Required License/Registration/Certification
None.
Physical Requirements
Sitting and standing for long periods of time, lifting up to 25lbs. Performing repetitive motion tasks. Effectively communicating with individuals from diverse backgrounds.
Shift
The Customer Service Center is open Monday through Friday, 7:30am to 5pm., 40 hours/week. Typical shift hours are 7:00am to 4:00pm, or 8:15am to 5:15pm. Shift hours can change without notice to cover employees who have not shown up to work. Overtime and Saturdays are expected during certain times of the year such as the start of student semesters and the beginning of the fiscal year; July 1.
Job Summary
Seeking highly motivated, enthusiastic, and collaborative candidate. This position will serve a customer service representative in the Customer Service Center of the Transportation Services Department. This position is responsible for parking permit issuance and maintaining timely and accurate cash handling and related record keeping. This position will provide professional, customer friendly, positive customer service and be able to resolve ordinary concerns, conflicts and grievances with students, employees and visitors. Confidence with software management is crucial. Special assignments are required.
Skills / Knowledge / Abilities
T2 FLEX, MS Office, SAP, Database Experience, 2-Way Radio, Multi-Line Telephones, Copier, Cash Handling
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Deadline to Apply
06/04/2023
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Posting Details
Job Title
Staff Support Associate I
Requisition Number
RE40202
Working Title
Customer Service Center Representative
Department Name
3T000:Transportation Services
Work Location
721 Press Avenue, Lexington, KY
Grade Level
40
Salary Range
$15.00-24.02/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
HS
Click here for more information about equivalencies:
http://www.uky.edu/hr/employment/working-uk/equivalencies
Required Related Experience
2 yrs
Required License/Registration/Certification
None.
Physical Requirements
Sitting and standing for long periods of time, lifting up to 25lbs. Performing repetitive motion tasks. Effectively communicating with individuals from diverse backgrounds.
Shift
The Customer Service Center is open Monday through Friday, 7:30am to 5pm., 40 hours/week. Typical shift hours are 7:00am to 4:00pm, or 8:15am to 5:15pm. Shift hours can change without notice to cover employees who have not shown up to work. Overtime and Saturdays are expected during certain times of the year such as the start of student semesters and the beginning of the fiscal year; July 1.
Job Summary
Seeking highly motivated, enthusiastic, and collaborative candidate. This position will serve a customer service representative in the Customer Service Center of the Transportation Services Department. This position is responsible for parking permit issuance and maintaining timely and accurate cash handling and related record keeping. This position will provide professional, customer friendly, positive customer service and be able to resolve ordinary concerns, conflicts and grievances with students, employees and visitors. Confidence with software management is crucial. Special assignments are required.
Skills / Knowledge / Abilities
T2 FLEX, MS Office, SAP, Database Experience, 2-Way Radio, Multi-Line Telephones, Copier, Cash Handling
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Deadline to Apply
06/04/2023
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * How many years of paid work experience do you have in a customer service position?
- None
- More than 0, through 1 year
- More than 1 year, through 3 years
- More than 3 years, through 5 years
- More than 5 years
- * Describe your customer service experience.
(Open Ended Question) - * How many years of cash handling experience do you have?
- None
- More than 0, up through 1 year
- More than 1 year, up through 3 years
- More than 3 years, up through 5 years
- More than 5 years
- * Please describe your experience in cash handling.
(Open Ended Question) - * Describe your computer skills and the applications with which you are proficient.
(Open Ended Question) - * Where did you first see this position advertised other than on UK's online employment system?
- InsideHigherEd.com
- HigherEdJobs.com
- Diverseeducation.com (Diverse Issues in Higher Education)
- HERCjobs.org (Higher Education Recruitment Consortium)
- InsightIntoDiversity.com
- Latinosinhighered.com
- Indeed.com
- Careerbuilder.com
- A Colleague, Friend and/or Family Member
- UK Job Fair
- None of the Above
Required Documents
- Resume
- Cover Letter