ITSM Analyst
Morgan State University
Baltimore, MD
Full-time
Information Services / Technology (IT)
Posted on April 12, 2024
Posting Details
Posting Summary
Job Title
ITSM Analyst
Division
Planning and Information Technology Department
Department
VP Planning & Information Technology
Work Status
Full Time
Position Category
Staff
FLSA
Exempt
Pay Range
N/A
Minimum
Commensurate with experience
Maximum
Fund Source
State Support
Job Duties
Duties & Responsibilities:
Education:
Posting Detail Information
Posting Number
ST01205
Number of Vacancies
1
Job Open Date
03/11/2024
Application Review Date
Job Close Date
05/17/2024
Special Instructions to Applicant
Please enter two professional references in the References page of the application.
Supplemental Questions
Required fields are indicated with an asterisk (*).
Required Documents
Posting Summary
Job Title
ITSM Analyst
Division
Planning and Information Technology Department
Department
VP Planning & Information Technology
Work Status
Full Time
Position Category
Staff
FLSA
Exempt
Pay Range
N/A
Minimum
Commensurate with experience
Maximum
Fund Source
State Support
Job Duties
Duties & Responsibilities:
- Serve as subject matter expert for the University's ITSM tool
- Develop and implement ITSM procedures, guidelines, and standards to ensure alignment of ITSM processes
- Manage and report on ITSM metrics
- Provide training and support to technical support staff for the ITSM tool and processes
- Analyze ITSM issues to identify and recommend ITSM process improvements and ticket resolution management
- Stay up-to-date on ITSM best practices and new technologies
- Performs other duties as assigned
Education:
- A Bachelor's Degree in Information Technology, Business Administration, or another related field from an accredited college of university is required.
- ITIL certification
- Minimum: 3+ years of experience using ITSM tools
Posting Detail Information
Posting Number
ST01205
Number of Vacancies
1
Job Open Date
03/11/2024
Application Review Date
Job Close Date
05/17/2024
Special Instructions to Applicant
Please enter two professional references in the References page of the application.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you have a bachelor's degree?
- Yes
- No
- * How many year of experience using ITSM tools do you have?
- 0-1
- 2-3
- 4-5
- 6+
- * Do you have a ITIL certification?
- Yes
- No
- * How did you hear about this career opportunity?
- Career Fair
- Morgan's Career Website
- Another Job Website
- Internal Job Posting
- Word of Mouth
- Other
- * Are you a current, past or retired Morgan University employee? Are you a current, past or retired State employee? If YES to pass, retired or current STATE employee, please put the agency. If not applicable, put N/A.
(Open Ended Question)
Required Documents
- Resume
- Certification
- Cover Letter