Box Office Manager
Dartmouth College
Hanover, NH
Full-time
Call Center / Customer Service
Posted on May 14, 2024
Position Details
Position Information
Posting date
05/13/2024
Closing date
Open Until Filled
Yes
Position Number
0039601
Position Title
Box Office Manager
Department this Position Reports to
Hopkins Center
Hiring Range Minimum
$23.01
Hiring Range Maximum
$28.76
Union Type
Not a Union Position
SEIU Level
Not an SEIU Position
FLSA Status
Non-Exempt
Employment Category
Regular Full Time
Scheduled Months per Year
12
Scheduled Hours per Week
40
Schedule
Regularly works nights and weekends in addition to weekdays.
Location of Position
Hanover, NH
Hopkins Center
4 East Wheelock Street
Remote Work Eligibility?
Onsite only
Is this a term position?
No
If yes, length of term in months.
Is this a grant funded position?
No
Position Purpose
Reporting to the Senior Box Office Manager, this core member of the Box Office team contributes to all aspects of a sophisticated ticketing and patron services operation. They handle ongoing box office and database tasks, process sales, provide direct patron support, manage student ticket sellers, and run on-site operations for events. They work collaboratively across Hop departments to meet ticketing needs and facilitate analysis of Hop programming and practices.
As strongly as we believe in the power of the arts to transform lives, we at the Hop commit to working against the inequalities that exist within our arts community and in our larger community. We remain steadfast in our determination to continue to work together for the betterment of all by directing our efforts and privilege toward justice and equality.
Description
Required Qualifications - Education and Yrs Exp
Bachelors or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities
Jan Sillery
Department Contact Phone Number
603-646-1417
Department Contact for Cover Letter and Title
Ellen Phillips, Senior Box Office Manager
Department Contact's Phone Number
646-1417
Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Not an essential function
Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Quick Link
https://searchjobs.dartmouth.edu/postings/73723
Key Accountabilities
Description
Ticket Selling Operations
This position provides professional and exceptional customer service to patrons: community members, Hop Members, students, employees and partner organizations. They participate in the sale of tickets for approximately 300+ events annually across numerous venues. Responsibilities include selling tickets by phone and in-person and conducting day-to-day operations. They serve as the supervising manager of the Box Office during assigned times, including shifts on nights and weekends.
Percentage Of Time
40
Description
Box Office Management
This position contributes to a volume of complex Box Office practices—creating lists and reports, reconciling revenue, maintaining patron records through manual practices and automated tools, maintaining scanners, sales channels, delivery methods, and advanced ticketing functionality. They are part of the team working toward an efficient, robust, and welcoming patron services operation in the reopened Hopkins Center.
Percentage Of Time
40
Description
Database Management
This position contributes to the configuration and management of the Tessitura Customer Relationship Management platform in order to streamline ticketing experience and facilitate analysis of Hopkins Center programming and practices. With experience and growth in knowledge of Tessitura, they manage ticketing configuration and inventory and conduct patron record maintenance. They participate in patron services and Tessitura working groups, join in Hop-wide meetings and work on special database projects.
Percentage Of Time
20
-
--
Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
--
Performs other duties as assigned
Supplemental Questions
Required fields are indicated with an asterisk (*).
Required Documents
Position Information
Posting date
05/13/2024
Closing date
Open Until Filled
Yes
Position Number
0039601
Position Title
Box Office Manager
Department this Position Reports to
Hopkins Center
Hiring Range Minimum
$23.01
Hiring Range Maximum
$28.76
Union Type
Not a Union Position
SEIU Level
Not an SEIU Position
FLSA Status
Non-Exempt
Employment Category
Regular Full Time
Scheduled Months per Year
12
Scheduled Hours per Week
40
Schedule
Regularly works nights and weekends in addition to weekdays.
Location of Position
Hanover, NH
Hopkins Center
4 East Wheelock Street
Remote Work Eligibility?
Onsite only
Is this a term position?
No
If yes, length of term in months.
Is this a grant funded position?
No
Position Purpose
Reporting to the Senior Box Office Manager, this core member of the Box Office team contributes to all aspects of a sophisticated ticketing and patron services operation. They handle ongoing box office and database tasks, process sales, provide direct patron support, manage student ticket sellers, and run on-site operations for events. They work collaboratively across Hop departments to meet ticketing needs and facilitate analysis of Hop programming and practices.
As strongly as we believe in the power of the arts to transform lives, we at the Hop commit to working against the inequalities that exist within our arts community and in our larger community. We remain steadfast in our determination to continue to work together for the betterment of all by directing our efforts and privilege toward justice and equality.
Description
Required Qualifications - Education and Yrs Exp
Bachelors or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities
- 1+ years' experience working in box office or visitor/customer service field.
- Experience with Tessitura or similar customer relationship management platform.
- Ability and willingness to work evenings and weekends as part of a weekly schedule and for specific event needs.
- Experience providing warm, professional customer service and sales in a busy retail environment.
- Ability to exercise excellent judgment, balance competing responsibilities, and identify appropriate escalation measures.
- Commitment to working effectively as part of an equitable, anti-racist, anti-biased team and work environment. Related training is a plus.
- Excellent verbal communication skills to effectively work with a diverse group of constituencies.
- Strong sense of initiative and the ability to work both independently and as part of a team.
- Be informed about and compliant with ADA and PCI policies.
- Experience working in a box office or arts center.
- Experience in the arts or creative sector.
- Experience supervising students or associates.
- Experience with database management.
Jan Sillery
Department Contact Phone Number
603-646-1417
Department Contact for Cover Letter and Title
Ellen Phillips, Senior Box Office Manager
Department Contact's Phone Number
646-1417
Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Not an essential function
Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Quick Link
https://searchjobs.dartmouth.edu/postings/73723
Key Accountabilities
Description
Ticket Selling Operations
This position provides professional and exceptional customer service to patrons: community members, Hop Members, students, employees and partner organizations. They participate in the sale of tickets for approximately 300+ events annually across numerous venues. Responsibilities include selling tickets by phone and in-person and conducting day-to-day operations. They serve as the supervising manager of the Box Office during assigned times, including shifts on nights and weekends.
Percentage Of Time
40
Description
Box Office Management
This position contributes to a volume of complex Box Office practices—creating lists and reports, reconciling revenue, maintaining patron records through manual practices and automated tools, maintaining scanners, sales channels, delivery methods, and advanced ticketing functionality. They are part of the team working toward an efficient, robust, and welcoming patron services operation in the reopened Hopkins Center.
Percentage Of Time
40
Description
Database Management
This position contributes to the configuration and management of the Tessitura Customer Relationship Management platform in order to streamline ticketing experience and facilitate analysis of Hopkins Center programming and practices. With experience and growth in knowledge of Tessitura, they manage ticketing configuration and inventory and conduct patron record maintenance. They participate in patron services and Tessitura working groups, join in Hop-wide meetings and work on special database projects.
Percentage Of Time
20
-
--
Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
--
Performs other duties as assigned
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you learn about this employment opportunity?
- Current Dartmouth employee (Please specify full name below)
- Word of mouth
- Mentioned on social, digital, or print media (e.g. LinkedIn feed, VOX, Valley News, listserv)
- jobs@dartmouth.edu email outreach
- Recruiter (Please specify full name or event below)
- abilityJOBS
- Chronicle of Higher Education
- Glassdoor
- Handshake
- HigherEdJobs
- Indeed
- Inside Higher Ed
- LinkedIn's Job Board
- RecruitMilitary
- Dartmouth's Job Board (searchjobs.dartmouth.edu)
- Other (Please specify below)
- If you would like to add more information to your answer, please specify here:
(Open Ended Question)
Required Documents
- Cover Letter
- Resume
