Business Services Specialist (Building Inspection)
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The Business Services Specialist is the main point of contact for residents and other stakeholders communicating to the Building Inspection division. This position has primary responsibility for incoming phone calls, emails and customer contacts, and a focus on providing quality customer service and satisfaction. In addition, this position is responsible for managing the website, social media and other communications at the direction of the Director of Building Inspection. Excellent time management skills and the ability to prioritize and complete tasks in a high-pressure and fast paced environment are critical for this role.
**Additional compensation is available for eligible bilingual employees** -
Essential Job Functions
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- Provides customer service in a timely manner via several means which include email, face to face interaction, and telephone.
- Receive, handle, and/or direct phone calls to appropriate personnel
- Receives and schedules requests for services such as customer complaints and inspections.
- Acts as a liaison between customers and staff in order to enhance the overall customer experience.
- Analyzes complaints from customers and provides adequate resolutions, or redirect to appropriate department/agency.
- Develops and maintains vast knowledge of the services provided by the Division.
- Develops and maintains Division presence on social media, city website, and other forms of mass communication.
- Support Division’s mission to provide education and outreach within the community to empower residents.
- Coordinate Division purchasing & code invoices.
- Process purchase order and purchase card transactions, permit payments and refunds, and Division payroll.
- Perform special projects as requested.
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Requirements of Work
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A high school diploma is required. A minimum of one year of experience in a clerical or customer service-related role is required. Training or coursework in bookkeeping, accounting, or business preferred; or any equivalent combination of training and experience which provides the following knowledge, ability and skills: Knowledge of - Microsoft Office suite applications and comfort working with various software including financial software, spreadsheets, databases, and word processing.
Ability to - Work autonomously, in team/collaborative environments, and cross-functionally with other departments/divisions.
- Manage projects, prioritize tasks and have strong attention to detail.
- Establish and maintain relationships with diverse populations at all levels of the organization, outside vendors/client representatives/peers and the public, and ability to relate effectively with people of varied academic, cultural, and socio-economic backgrounds using tact, diplomacy, and courtesy.
Skill in - Active listening, critical thinking, problem analysis and problem solving; written/verbal communication skills; ability to tailor the message, context, and mode of communication to the audience.
- Monitoring one’s own work to ensure quality, accuracy, and thoroughness; sound judgment in recognizing scope of authority; commit to innovation and continuous process improvement and work collaboratively within the organization.
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Other Job Functions
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The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is performed mostly in an office setting; hand-eye coordination is necessary to operate computers and various pieces of office equipment. Specific vision abilities required by this job include close vision and the ability to adjust focus.
- While performing the duties of this job, the employee frequently is required to stand and talk or hear; use hands and fingers to handle, feel, or operate objects, tools, or controls and reach with hands and arms.
- The employee is occasionally required to walk; sit; climb or balance; stoop, kneel, crouch, or crawl.
- The employee must occasionally lift and/or move up to 25 pounds.
The above is intended to describe the general content of the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
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The City of Sun Prairie is committed to advancing equity, honoring our diverse identity, and creating an inclusive culture. These serve as our guiding principles every day in all that we do. Keep us accountable to this mission and join us in this commitment to a thriving Sun Prairie, as you live, work, and play. If you need an accommodation during the hiring process, please contact Human Resources at 608-825-1174 or HumanResources@cityofsunprairie.com.
