Claims Supervisor

CI Pediatric Therapy Centers   Madison, WI   Full-time     Administration / Clerical
Posted on September 19, 2023
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Who We Are:

CI Pediatric Therapy Centers is a comprehensive pediatric therapy center, with multiple clinic locations in the Madison, Wisconsin area. CI's interdisciplinary therapy team focuses on the unique needs of each child. Our state-of-the-art facility, dedicated team members, and supportive environment allow our patients to reach their maximum potential.  CI is a fast-paced company with opportunities for growth and professional development. 

CI's 15 year reputation in the community is second to none. As the largest pediatric therapy providers in Wisconsin, we provide access to the most relevant research and programs in the country. Our community clinic model allows for a collaborative, supportive and FUN work environment. We are proud to be one of Madison's "2023 Top Workplaces" and one of Dane County's Small Businesses of the Year. 

We take pride in forward thinking, going the extra mile for our patients, and providing an innovative and accepting environment. We are seeking a positive, hard-working, self-starter to join our growing Billing team!


What you'll do:

  • Supervision of the Billing and Insurance Specialists 
  • Ensure all team members are following national, state, and payer guidelines
  • Assist with Billing Procedures and Processes to ensure that all CMS and insurance guidelines are being followed 
  • Track and monitor claims data with accurate information and making recommendations to improve processes 
  • Responsible for maintaining insurance receivables at national standards 
  • Claims management, including ensuring all claims and follow up are completed timely and accurately 
  • Tracking key performance indicators by generating reports for the claims department and ensuring that all deadlines are met 
  • Responding to billing questions and assisting and troubleshooting problems as needed 
  • Assist with alignment of EMR use/processes as related to billing 
  • Communication with the department team leads and director on issues that need to be addressed 
  • Take action on internal audits regarding the Billing and Insurance Specialists, providing documentation to the Director of Medical Billing and Contracting 
  • Managing workloads and escalations 
  • Training/Coaching team members as needed on areas of growth 
  • Monitoring staffing needs, making recommendations for changes to current staffing; interviewing, hiring and training of new team members
  • Complete annual reviews and mid-year check ins for direct reports; documentation of performance concerns 
  • Collaborate with other department Team Leads to set department schedules for team members 
  • Other duties as assigned

What you'll need to be successful:

  • High School Diploma with 5+ years experience working in a health care practice setting or health insurer, and Associate’s Degree preferred 
  • Working knowledge of procedure & diagnosis coding, billing third party payers, reimbursement practices and healthcare billing 
  • The ability to recognize individual and system problems and to communicate such information to the director 
  • Strong verbal and written communication with families and staff
  • Work independently and as a team member 
  • Strong organization, planning, attention to detail, proactive and innovative problem solving skills 
  • Ability to triage and assess urgency of priorities, make decisions and assess when escalation needs to be occur 
  • Commitment to consumer and medical center confidentiality 
  • Provide motivating leadership to a team and on an individual basis 
  • Good judgment, decision-making skills, delegation and oversight

Working Conditions:

  • Clinic/office setting
  • 40 hours within time frame of Monday-Friday, 8am-6pm
  • Job Type: Full-time

Benefits Offered:

  • Competitive Compensation Package
  • CI Sponsored Continuing Education
  • Medical, Dental, & Vision Insurance
  • Short Term Disability & Life Insurance completed funded by CI, with additional voluntary coverage options
  • Siesta Program! Take a vacation at 3, 6 and 10 years of full-time employment paid by CI! 
  • 401(k) with Employer Match
  • Flexible Spending Benefits 
  • Paid Time Off: Vacation/Sick, Holidays, and Bereavement. 
  • Employee Assistance Program
  • Paid Parental Leave
  • Collaborative Work Environment with Mentorship